7.
Frequently Asked Questions
Q1: What should I do if I forgot the hostname?
A1: You can connect the Midspan to your PC directly, use default IP 10.0.2.5 to open the web or make
SNMP contact (see details in section TFTP uploading (Power-On Reset Entry Mode). You can
find the hostname in the web display or read the contents of the OID <hostname> in SNMP.
Q2: What should I do if I forgot the login username and password?
A2: If you still know the SNMP community strings, open the SNMP interface and set a value ‘1’ for
the OID <restore>, the midspan restores itself to the factory defaults. You can reset with your new
login username and password.
Q3: What should I do if I forget the SNMP community strings?
A3: If you still know the web login username and password, open System Tools in the web interface,
click on the Restore Defaults button. Your midspan will restore to its factory default settings.
You can reset your new Read-Write Community String and Read-Only Community Strings on the
SNMP webpage.
Q4: What should I do if I forgot both login credentials and SNMP community strings?
A4: Please contact Phihong Support directly for further information on this topic.
Q5: There is no Configuration menu on the HTTP webpage, what should I do?
A5: Make sure that your web browser is compatible with the ones listed below. If it is not then upgrading
would be the best solution.
Q6: My PC has Internet Explorer 7. After I use the Reboot function under the menu Configure/
System Tools three times, the hostname link on Reboot page doesn’t work anymore.
A6: Close the browser and re-open a new window. This is a known limitation with the Internet Explorer
7 program. There are no other known restrictions on IE7 at this time. You can also upgrade your
Internet Explorer to latest version IE8. Other compatible web browsers include Firefox, Opera,
Google Chrome, and Safari.
Phihong USA Corporation • 47800 Fremont Blvd. Fremont, CA 94538 • Tel: 1.510.445.0100 Fax: 1.510.445.1678
www.phihong.com or www.midspans.com
-45-
PHIHONG [ PHIHONG USA INC. ]
