6.
Troubleshooting
If problems occur with the midspan, check the following troubleshooting table:
The troubleshooting solutions provided can only solve minor problems. If your problem is not listed,
please contact our Phihong directly for further technical assistance. All up-to-date contact information
can be found on our website www.phihong.com or www.midspans.com.
Troubleshooting
Problem
Possible Solutions
1. Ensure that the AC ppower cord is connected
2. Ensure that the AC power cord is in good
condition
Midspan does not power up
3. If solutions 1 and 2 are true; then disconnect
the AC power cord and reconnect. Observe
the Port LEDs to verify a proper power up.
1. The Port may be disabled and needs to
be enabled using either the web or SNMP
interfaces. Ensure that the Port in question is
Enabled
Port LEDs do not illuminate “Green”
2. Ensure the NIC Port is properly connected to
the Network
Use the default IP address 10.0.2.5 and connect
the midspan to the PC directly. Refer to the
section TFTP uploading (Power-On Reset Entry
Mode) for more details. If 10.0.2.5 will not open
the correct webpage, check the network for any
possible faults.
The web interface won’t open or cannot
contact the unit via SNMP
The web does not update the port status
SNMP can’t make contact
Execute System Tools » Reboot
Check to see if the community strings are correct
1. Make sure the power is applied to the midspan
2. Make sure the network ethernet cable is not
connected to the POE Data and Power port
3. Make sure the Data and Power cable is not
connected to the Ethernet (NIC) power
For all other issues, please verify the following:
4. Ensure the proper type of Ethernet cable is
used. Do not use a crossover type of Ethernet
cable.
Phihong USA Corporation • 47800 Fremont Blvd. Fremont, CA 94538 • Tel: 1.510.445.0100 Fax: 1.510.445.1678
www.phihong.com or www.midspans.com
-44-
PHIHONG [ PHIHONG USA INC. ]
