NI Services and Support
NI has the services and support to meet
Software Maintenance and Support Programs
your needs around the globe and through
the application life cycle – from planning
and development through deployment
and ongoing maintenance. We offer
services and service levels to meet
customer requirements in research,
design, validation, and manufacturing.
Visit ni.com/services.
NI offers service programs that provide automatic upgrades to your
application development environment and higher levels of technical
support. Membership in our service programs ensures that you always
have the latest advances in productivity and receive live, on-demand
access to NI applications engineers through phone and e-mail to assist
in developing your solutions. Service programs are cost-effective and
simplify software purchasing as an annual, fixed cost, making it easier
to plan and budget than intermittent individual upgrades. For details,
visit ni.com/ssp.
SERVICE
NEEDS
Local Sales and Technical Support
In offices worldwide, our staff is local to the country, giving you access
to engineers who speak your language. NI delivers industry-leading
technical support through online knowledge bases, our applications
engineers, and access to 14,000 measurement and automation
professionals within NI Developer Exchange forums. Find immediate
answers to your questions at ni.com/support.
No Service Membership
• Upgrades purchased separately
• Online support only through KnowledgeBase, Discussion Forums, and
Developer Zone
• Access to KnowledgeBase, example code, troubleshooting wizards,
solutions, and white papers
Training and Certification
Standard Service and Support Membership
• Automatic upgrades included
NI training is the fastest, most certain route to productivity with our
tools. NI training can shorten your learning curve, save development
time, and reduce maintenance costs over the application life cycle. We
schedule instructor-led courses in cities worldwide, or we can hold a
course at your facility. We also offer a professional certification program
that identifies individuals who
• Access to all online support including KnowledgeBase, Discussion
Forums, Developer Zone, example code, troubleshooting wizards,
solutions, and white papers
• Support by NI applications engineers through direct phone or
e-mail access
have high levels of skill and
• Exclusive access to on-demand training modules through the
Services Resource Center
knowledge on using NI products.
Visit ni.com/training.
Premier Service and Support Membership
• All the benefits of Standard Service
Professional Services
• Support by NI senior applications engineers through direct phone or
e-mail access with extended hours of operation
Our NI Professional Services Team is composed of NI applications and
systems engineers and the worldwide National Instruments Alliance
Partner program of more than 600 independent consultants and
integrators. Services range from startup assistance to turnkey system
integration. Visit ni.com/alliance.
ni.com • (800) 813 3693
*351384B-01*
351384B-01
2008-10522-151-101-D
National Instruments • info@ni.com
©2008 National Instruments. All rights reserved. CVI, LabVIEW, National Instruments, National Instruments Alliance Partner, NI, and ni.com are trademarks of National Instruments.
The mark LabWindows is used under a license from Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Other product
and company names listed are trademarks or trade names of their respective companies. A National Instruments Alliance Partner is a business entity independent from National Instruments and
has no agency, partnership, or joint-venture relationship with National Instruments.
NI [ National Instruments ]
